YOUR QUESTIONS, ANSWERED

Frequently Asked Questions

Whether you're shopping for the perfect gift or treating yourself to a little everyday luxury, we're here to make the experience as simple and enjoyable as possible. If you can't find the answer you're looking for, please don't hesitate to get in touch here. We'd love to help.

General

Are your products Australian-made?

We proudly source premium products from Australian businesses wherever possible and are passionate about supporting local makers.

What is included in each Luxe Care Pack?

Each Luxe Care Pack contains a carefully curated selection of premium Australian-made products designed to bring comfort, relaxation, and a little everyday luxury. The exact contents of each pack can be found on the individual product page.

Do you offer custom gift packs?

If you're looking for something special or have a specific gifting request, we'd love to hear from you. Please contact us to discuss your requirements.

Do you offer corporate gifting?

Yes! If you're looking to organise gifts for your team, clients, or a special event, please get in touch and we'd be happy to discuss options.

How can I contact Luxe Care Packs?

You can reach us via our Contact Page, social media channels, or by emailing us directly at luxecarepacks@gmail.com.

Ordering & Shipping

Where do you ship?

We currently ship Australia-wide.

Do you offer same-day shipping?

Yes! Orders placed before our daily cut-off time are dispatched the same business day, helping your Luxe Care Pack arrive as quickly as possible.

How will my order be shipped?

All orders are shipped via Australia Post and include tracking information so you can follow your parcel's journey.

How long will it take to receive my order?

Once dispatched, delivery timeframes will vary depending on your location and Australia Post delivery schedules. Tracking information will be provided once your order has been shipped.

Can I send a Luxe Care Pack directly to someone as a gift?

Absolutely! Our care packs are perfect for gifting and can be sent directly to your recipient. Simply enter their shipping details at checkout.

Returns & Refunds

What is your return policy?

Due to the nature of our care packs, we are unable to accept returns or change-of-mind purchases. You can review our full Return Policy here.

Can I exchange my order?

Unfortunately, due to the nature of our products, we do not offer exchanges for change-of-mind purchases.

What if my order arrives damaged?

If your order arrives damaged or incorrect, please contact us within 7 days of delivery and provide photographs of the issue. We'll work with you to resolve the matter as quickly as possible.

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